Support

Email us

The best way to reach Pocket Rivet is email. Include which game you’re playing, and whether you’re on the App Store app or in a browser, so we can help faster.

Common questions

Where is my save stored?

Your progress is stored on the device you’re playing on. Pocket Rivet doesn’t keep a copy of your save, and there is no Pocket Rivet account to log into. The iOS app and the browser version keep separate saves, so progress in Safari won’t appear in the App Store app, and the other way around.

I lost my progress. Can you restore it?

Because saves live only on your device, we can’t recover a save from our side. Reinstalling the app, deleting it, or clearing Safari website data can erase local progress. If you use more than one save slot, check the in-game menu to make sure you’re in the right one.

How do I restore purchases?

When in-app purchases are available, they’re handled by Apple and stay tied to your Apple ID. If you reinstall Beltopolis or get a new device, you can restore them from within the app while signed in with the same Apple ID.

The game looks different in the browser and on the app.

That’s expected if you’re using two different saves. Each version keeps its own local progress on that device.